Do I Have a Broken Spring?
If the opener hums but the door will not lift, or you notice a visible gap in a torsion spring, stop operating the door and call for service. Springs are under extreme tension and should only be handled with the right tools and training.
Our Safe Replacement Process
- Verify door weight and hardware type, then isolate power to the opener.
- Secure the door in place and safely unwind remaining spring tension.
- Replace springs, cones, center bearings, and worn cables as needed.
- Balance the door, set opener travel/force limits, and test safety reversal.
- Lubricate moving parts and provide care tips to maximize lifespan.
When to Upgrade
Heavier doors or high-use households benefit from high-cycle springs. Upgrading increases the rated number of open/close cycles, reducing future downtime and maintenance.
FAQs
Can I open the door with a broken spring?
Do not attempt to force the door open. The door is extremely heavy and the opener is not designed to lift it without spring assistance.
Should both springs be replaced?
Yes. If your door uses a pair of torsion springs, replacing both restores balanced lifting and prevents a second failure shortly afterward.
How long do springs last?
Standard springs are typically rated for about 10,000 cycles. High-cycle options are available for significantly longer life.